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Common queries answered

Frequently asked Questions
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?

You will received all needed course-related details as soon as you have filled in the order form and paid the counter-value.

WHAT IS YOUR RETURN POLICY?

Any participant in the course has the right after the start of the course to request a refund if he/she is signaling it to the course instructor before 30% of the course exposure time has elapsed. If the student has completed more than 30% of the course duration, he / she is considered to have the desire and pleasure to continue the course and is satisfied with the quality of the course, consequently he / she is no longer entitled to request a refund.

HOW DO I CHANGE MY SHIPPING ADDRESS?

You will send an e-mail with the actual address at contact@internationalacademyofreiki.org

HOW DO I TRACK THE STATUS OF MY ORDER?

You will check the order status based on the shipping number received from us.

HOW DO I RECEIVE CUSTOMER SUPPORT?

You will send your course-related questions in one to maximum five working days from the course attending date, in one e-mail message, and we will respond to you within maximum 2 working days.

Any time after attending the course, your course-related questions will be welcome and solved as soon as possible.

The e-mail address for this customer support will be communicated to you during the class time.

WHAT DO I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?

If the order has already been shipped, you will bear the extra cost for reshipping.

DO YOU SHIP TO MY COUNTRY?

Yes, the courses-supported materials will be shipped in original documents, to your declared address in your country, as soon as you have filled in the order form and paid the counter-value.

WILL MY ITEMS COME IN ONE PACKAGE?

Yes, all the course-related documents will be packed and shipped to your declared address in one shipping delivery.